Carpet Cleaners Belsize Park Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Belsize Park provides carpet, upholstery and related cleaning services to residential and commercial customers within its operating area. By making a booking, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Carpet Cleaners Belsize Park for the provision of the services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation requesting the services and responsible for payment.

Company means Carpet Cleaners Belsize Park, the provider of the services.

Services means carpet, rug, upholstery and related cleaning services, and any additional services agreed in writing between the Company and the Customer.

Premises means the property or location where the services are to be carried out.

Technician means a representative, employee, contractor or agent of the Company who carries out the services.

Agreement means the contract formed between the Customer and the Company when a booking is accepted.

2. Scope of Services

The Company provides professional carpet, rug, upholstery and related cleaning services within its designated service area. The precise scope of the services for each booking will be confirmed at the time of booking, based on the information provided by the Customer.

All services are subject to availability. The Company reserves the right to refuse any booking or part of a booking at its discretion where it is not able to deliver the services safely or to a reasonable standard or where the Premises are outside the practical operating area.

3. Booking Process

Bookings may be requested by the Customer via the Company’s accepted communication methods. A booking is not confirmed until it has been expressly accepted by the Company and a date, time and service specification have been agreed.

The Customer must provide accurate and complete information at the time of booking, including but not limited to the type and size of the areas or items to be cleaned, the condition of carpets or upholstery, any known stains or damage, access restrictions, parking arrangements and any specific requirements.

The Company’s quotation is based on the information supplied by the Customer. If upon arrival the Technician finds that the actual work required is substantially different from that described, the Company reserves the right to adjust the price, modify the scope of work, or decline to proceed. Any adjustment to the price will be discussed with the Customer before work commences or continues.

The Customer is responsible for ensuring suitable access to the Premises on the agreed date and time. If reasonable access cannot be provided, this may be treated as a late cancellation and charges may apply.

4. Estimates, Quotes and Pricing

Any estimate or quote provided by the Company is based on the details given by the Customer and is subject to change where the actual work required differs from that description. All prices are stated in pounds sterling and may be subject to applicable taxes.

The Company may offer fixed prices for specific services or may charge based on the size or condition of the area or items to be cleaned. Where applicable, minimum call out charges, congestion charges or parking fees may be added to the price and will be communicated where reasonably foreseeable.

5. Payments and Charges

Unless agreed otherwise, payment is due immediately upon completion of the services at the Premises. The Company may, at its discretion, require full or partial advance payment or a booking deposit before confirming the booking.

Accepted payment methods will be communicated by the Company and may include cash, bank transfer or other standard methods. The Customer must ensure that cleared funds are available at the time payment is due.

Where the Customer is a business or organisation to whom the Company has agreed to offer account terms, payment shall be due within the period specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.

If the Customer fails to pay any sum due by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate applicable to commercial debts, together with any reasonable costs incurred in recovering the debt.

6. Cancellations and Rescheduling

The Customer may cancel or request to reschedule a booking by giving notice to the Company. To avoid cancellation charges, the Customer should provide at least 24 hours notice prior to the scheduled start time.

Where a booking is cancelled with less than 24 hours notice, or where the Technician attends the Premises but is unable to gain access or commence work through no fault of the Company, the Company reserves the right to apply a cancellation fee. This fee may be up to the full quoted price for the services, to reflect the time reserved and any expenses incurred.

The Company will use reasonable efforts to accommodate requests to reschedule a booking, subject to availability. If the Customer reschedules with adequate notice, cancellation charges will not normally apply, although new pricing may be required if the service specification changes.

The Company reserves the right to cancel or reschedule any booking where it is not reasonably able to provide the services for reasons including, but not limited to, Technician illness, vehicle breakdown, extreme weather conditions, safety concerns, or access issues. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect loss or consequential costs arising from such cancellation or rescheduling.

7. Customer Obligations

The Customer agrees to:

Ensure that the Technician has safe and reasonable access to the Premises for the duration of the appointment, including appropriate parking arrangements where required.

Provide electricity, running water and adequate lighting at the Premises as required for the services.

Remove or secure fragile, valuable or easily damaged items from the areas to be cleaned before the Technician’s arrival. The Company will not be responsible for moving heavy furniture or personal belongings unless expressly agreed.

Notify the Company in advance of any known hazards, health and safety issues, alarm systems, restricted areas, pets, or special instructions relevant to the services.

Inspect the work immediately upon completion and raise any concerns with the Technician while they are on site wherever reasonably possible.

8. Service Performance and Results

The Company will provide the services with reasonable skill and care, using appropriate cleaning methods and products. However, the Customer acknowledges that the results of cleaning may vary depending on the age, material, condition and previous treatment of carpets, rugs or upholstery, and on the nature and duration of any stains.

The Company does not guarantee that all stains, odours or marks will be completely removed or that re-soiling will not occur. Some stains may be permanent or may react unpredictably to cleaning treatments. The Technician will use reasonable judgment to select suitable methods but cannot be held liable for pre-existing damage, wear, fading, loose seams, shrinkage or defects that come to light during or after cleaning.

Where the Customer is dissatisfied with the services, they must notify the Company as soon as possible and in any event within 48 hours of completion. The Company may, at its discretion, arrange a revisit to assess and, if appropriate, re-clean the affected areas. Any such revisit will not be an admission of fault and shall be without prejudice to the Company’s rights and limitations of liability under these Terms and Conditions.

9. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the preceding paragraph, the Company’s total liability to the Customer arising out of or in connection with any Agreement, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total price paid or payable for the specific services giving rise to the claim.

The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of enjoyment suffered by the Customer as a result of the services or any delay or cancellation.

The Company is not responsible for wear, pre-existing damage, defects in fabric or flooring, colour loss, pile shading, pre-existing mould or infestation, or issues resulting from incorrect installation or previous treatment by third parties. The Customer accepts that certain items, fabrics or materials may be unsuitable for standard cleaning processes and that any cleaning is undertaken at the Customer’s risk where they have insisted on treatment contrary to the Technician’s advice.

The Customer shall be responsible for securing valuables, breakables and personal items. The Company shall not be liable for loss or damage to items which the Customer has failed to remove or adequately protect, unless caused by the deliberate misconduct of the Technician.

10. Health, Safety and Access

The Company and its Technicians will comply with applicable health and safety obligations when carrying out the services. The Technician may refuse to work in any area they consider unsafe or unsanitary, or where conditions present a risk to their health or safety.

The Customer must ensure that children and pets are kept away from equipment, chemicals and work areas during and immediately after cleaning, as advised by the Technician. Certain areas may remain damp or slippery for a period after cleaning and the Customer is responsible for taking appropriate precautions.

11. Waste Handling and Environmental Compliance

The Company aims to comply with all applicable waste, environmental and hazardous materials regulations in the UK. Any waste generated by the Technician in the course of providing the services will be handled in accordance with relevant legal requirements and good industry practice.

Cleaning solutions and equipment are selected, where reasonably practicable, to minimise environmental impact while maintaining effective cleaning standards. The Customer agrees not to request or insist upon the use of chemicals or practices that would breach applicable waste, environmental or safety regulations.

Where the services involve the removal of particular waste materials or contaminants that fall outside normal domestic or commercial cleaning, additional charges may apply, or the Company may decline to undertake such work if it would require specialist licensing, equipment or disposal arrangements beyond the Company’s usual service provision.

12. Insurance

The Company maintains insurance cover appropriate to its operations, subject to the terms, conditions and exclusions of the relevant policy or policies. Details of insurance cover can be made available upon reasonable request.

Any claim for loss or damage allegedly caused by the Company must be reported as soon as reasonably practicable and in any event within a reasonable period from the date of the incident, so that any investigation and, where applicable, notification to insurers can be made promptly.

13. Complaints

The Company aims to provide a professional and reliable service. If the Customer has any complaint about the services, they should contact the Company as soon as possible, providing full details of the issue, the date of service and the Premises concerned.

The Company will investigate any complaint in good faith and may request further information or photographs. Where the complaint is upheld, the Company may offer a remedy such as a re-clean of the affected areas or a partial refund, at its discretion and subject to the limitations of liability in these Terms and Conditions.

14. Data Protection and Privacy

The Company may collect and process personal data about the Customer, including contact details, booking history and payment information, for the purposes of providing the services, managing bookings, and complying with legal obligations. The Company will handle such data in accordance with applicable data protection laws.

The Customer’s data will not be sold to third parties. It may be shared with contractors or service providers who assist in providing the services, or with authorities where required by law. By making a booking, the Customer consents to the processing of their data for these purposes.

15. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to bookings made after the date on which the revised Terms and Conditions are published or otherwise made available to the Customer. It is the Customer’s responsibility to review the applicable Terms and Conditions at the time of booking.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights the Customer may have under applicable consumer protection laws.

17. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation, quotation or invoice issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior discussions, correspondence or representations, whether written or oral.